Welcome to Here For You. Your privacy is important to us, and we are committed to taking steps to safeguard your personal information. 

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Personal Information:
We may collect personal information from you, including:

• Name

• Email address

• Phone number

• Address

• Child’s name and date of birth

• Sleep history and patterns of your child

• Any other information provided during consultations or through our website

Additional Information:
We may also collect:

• Payment details (through third-party payment processors)

• Browser session and geo-location data

• Device and network information

• Statistics on page views and sessions

• Search queries and browsing behaviour

2. How We Collect Personal Information

We collect personal information in the following ways:

• Directly: Information you provide through forms on our website, email, or telephone or via other communication channels.

• Indirectly: Information collected through your interactions with our website, cookies, and other tracking technologies.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and managing our services

• Communicating with you about your appointments, consultations, and inquiries

• Personalising your experience with our services

• Billing and collecting payments

• Improving our website and services

• Marketing our services and products, including electronic communication

• Responding to your communications and complaints

• Complying with legal obligations and protecting our rights

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• With your consent

• To third parties who assist us in operating our website and conducting our business, provided they agree to keep your information confidential

• When required by law or to protect our rights, property, or safety

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, please be aware that no internet or email transmission is completely secure. Exercise caution when sending personal information via email or the internet.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Information may be deleted or anonymised after this period.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate or incomplete information

• Request deletion of your personal information

• Object to the processing of your personal information

• Withdraw your consent at any time

8. Confidentiality and Marketing 

We uphold confidentiality regarding the information shared with us. You agree not to share your child’s individual sleep plan with any third party without our permission. The plans are customised to each child’s needs and may not be suitable if shared improperly.

As set out in Here For You’s terms and conditions, screenshots of communication and information regarding the child's sleep progress and journey may be used for marketing purposes, with names and identifying features removed unless express permission is granted by the Client.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website. We encourage you to review the Privacy Policy regularly. The most recent update was on 10 August 2024.

10. Overseas Data Disclosure

Your personal information may be transferred to entities outside New Zealand, which may not have equivalent data protection laws. 

11. Accessing and Correcting Your Information

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us with evidence of your identity and details of your request.

12. Data Breaches

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law. We will take steps to mitigate any potential harm caused by the breach.

13. Internet Use

While we strive to maintain secure internet connections, providing personal information online is at your own risk.

14. Cookies

We may use cookies to enhance your experience on our website. Cookies do not disclose your personal information but may be used to track browsing behaviour. You can block cookies through your browser settings, but this may affect your access to some parts of our website.

15. Complaints Procedure

If you have any concerns or complaints regarding our handling of your personal information, please contact us at Hannah@hereforyounz.com. We will investigate and respond to your concerns. 

16. Links to Other Websites

Our website may contain links to external sites with their own privacy policies. We recommend reviewing those policies before providing any personal information.

17. Contact

For any inquiries or concerns regarding this Privacy Policy, please contact me at hannah@hereforyounz.com.

Here For You
NZBN 9429052277184
hannah@hereforyounz.com
Last updated: 3rd November 2025