Welcome to Here For You. Your privacy is paramount to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Personal Information:
We may collect personal information from you, including:

• Name

• Email address

• Phone number

• Address

• Child’s name and date of birth

• Sleep history and patterns of your child

• Any other information provided during consultations or through our website

Additional Information:
We may also collect:

• Payment details (through third-party payment processors)

• Browser session and geo-location data

• Device and network information

• Statistics on page views and sessions

• Search queries and browsing behaviour

2. How We Collect Personal Information

We collect personal information in the following ways:

• Directly: Information you provide through forms on our website, email, or telephone.

• Indirectly: Information collected through your interactions with our website, cookies, and other tracking technologies.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and managing our services

• Communicating with you about your appointments, consultations, and inquiries

• Personalising your experience with our services

• Billing and collecting payments

• Improving our website and services

• Marketing our services and products, including electronic communication

• Responding to your communications and complaints

• Complying with legal obligations and protecting our rights

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• With your consent

• To trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep your information confidential

• When required by law or to protect our rights, property, or safety

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, please be aware that no internet or email transmission is completely secure. Exercise caution when sending personal information via email or the internet.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Information may be deleted or anonymised after this period.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate or incomplete information

• Request deletion of your personal information

• Object to the processing of your personal information

• Withdraw your consent at any time

8. Confidentiality

We uphold confidentiality regarding the information shared with us. You agree not to share your child’s sleep plan with any third party without our permission. The plans are customised to each child’s needs and may not be suitable if shared improperly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website. We encourage you to review the Privacy Policy regularly. The most recent update was on 10 August 2024.

10. Overseas Data Disclosure

Your personal information may be transferred to entities outside New Zealand, which may not have equivalent data protection laws. We ensure compliance with relevant privacy principles before such disclosures.

11. Children's Privacy

Our services are not intended for children under the age of 13. If you believe that your child has provided us with personal information, please contact us to have it deleted.

12. Accessing and Correcting Your Information

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us with evidence of your identity and details of your request.

13. Data Breaches

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law. We will take steps to mitigate any potential harm caused by the breach.

14. Internet Use

While we strive to maintain secure internet connections, providing personal information online is at your own risk.

15. Cookies

We may use cookies to enhance your experience on our website. Cookies do not disclose your personal information but may be used to track browsing behaviour. You can block cookies through your browser settings, but this may affect your access to some parts of our website.

16. Complaints Procedure

If you have any concerns or complaints regarding our handling of your personal information, please contact us at Hannah@hereforyounz.com. We will investigate and address your concerns in accordance with applicable privacy laws.

17. Links to Other Websites

Our website may contain links to external sites with their own privacy policies. We recommend reviewing those policies before providing any personal information.

18. Contact

For any inquiries or concerns regarding this Privacy Policy, please contact me at hannah@hereforyounz.com.

Here For You
NZBN 9429052277184
hannah@hereforyounz.com
Last updated: 10 August 2024.

Service Appointments:

• Payment: Full payment is required at the time of booking to secure your consultation.

• Cancellations:

• More than 14 Working Days in Advance: Cancellations made more than 14 working days before the consultation will receive a full refund, minus transaction fees.

• Less than 14 Working Days Before the Consultation: Cancellations made less than 14 working days before the consultation are not eligible for a refund.

• Rescheduling: You may reschedule your consultation once without additional fees, provided the request is made more than 7 working days in advance. Rescheduling requests made within 7 working days of the scheduled start date are subject to availability and may incur an additional fee.

• Emergency Exceptions: We understand that emergencies occur. Please contact us as soon as possible if you need to cancel, postpone, or reschedule due to an emergency, and we will handle such cases on an individual basis.

• Illness or Critical Events: If illness or critical events arise, we will accommodate and reschedule your consultation as needed.

Guides:

• All sales of our guides are final. No refunds will be provided for any guides purchased.

Support Packages:

• Postponements: If a support package is postponed for reasons agreed upon by both the Client and Here For You, the Client forfeits eligibility for a refund from the rescheduled support start date (unless due to medical reasons).

• Medical Reasons: If a support package is cancelled due to medical reasons and the Client has received the sleep plan, the support will be postponed to a date agreed upon by both parties.

• Cancellation by Here For You: We reserve the right to cancel any package before the commencement of the consultation if deemed inappropriate for the Client. An alternative package may be suggested, and the price difference refunded, or the full amount refunded if Here For You or the Client chooses to forfeit the service.

• Resuming Packages: Families may resume their 1:1 package within 3 months of cancelling the initial booking, subject to availability. No refunds will be provided.

• Upgrading Package Options
  If you have purchased the Here For You Support package and wish to upgrade to the Here For Two Weeks Support package, you may do so within three months of receiving your sleep plan. An additional $180 payment is required.

• Upgrading does not include a new or updated sleep plan, or an additional consultation call.

• To secure your two-week support period in advance, a non-refundable deposit of $140 is required at the time of booking confirmation. The remaining $140 is due 7 days prior to the support period commencing.

• If you cancel or change your mind within 7 days of the support period starting, you will not be eligible for a refund of the remaining $140 payment.

• If you need to reschedule due to an emergency or illness, your new support period must still fall within three months of receiving your original sleep plan.

How to Request a Refund or Cancel a Consultation:

• To request a refund, cancel a consultation, or discuss rescheduling, please contact us at Hannah@hereforyounz.com with your booking details. Include your full name, child/children’s name, consultation date, and reason for cancellation.

Refund Processing Time:

• Approved refunds will be processed within 7-10 business days from the date of approval.

Customer Satisfaction Guarantee:

Your satisfaction is important to us. If you have any concerns about the quality of our services or guides, please contact us, and we will do our best to address your concerns.

Liability:

• Our services and guides are intended to provide helpful advice and strategies. However, individual results may vary. We do not guarantee specific outcomes and are not liable for any direct or indirect consequences resulting from the use of our services or guides.

Changes to This Policy:

• We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.

We appreciate your understanding and look forward to supporting you.

For any questions about our refund policy, please contact us at Hannah@hereforyounz.com